Q. Do you deliver and set up the units?
A. Yes. We will deliver
and set up your bouncer and will come back to take it down after the party is over. Set up normally takes about 30-45 minutes,
and take down is about 45. We will go over the safety guidelines with you at set up. Set up and take down times do not
count towards your rental time. If you are renting our water slide, please keep in mind when planning your party time, that
we MUST start breaking down the water slide by 7pm. The renter or responsible adult must be present at the
time of the delivery.
Q. Is there a delivery charge?
A. The
free delivery service is included in your rental fee if you are located in Sugar Land, Missouri City, Fresno, Stafford,
Richmond (ending at Waterside Estates) Rosenburg, Pecan Grove, Arcola, Booth, Thompsons and Meadows Place.
Q. What is your cancelation policy? (not due to weather)
A.
You MUST cancel at least 48 hours, BY PHONE (832-216-8423) prior to your scheduled delivery time and obtain a cancelation
number specific to your reservation. In the event the renter fails to adhere to this policy, they will be charged the
full rental fee, due to the fact that we have lost that rental for the day. If we have arrived to deliver your unit and
you are not there, or you do not have all the details cleared with your park, dealership, liability insurance, etc...you are
reponsible for the full amount. You MUST have all details cleared for you event prior to delivery. Cancelations are NOT
accepted for orders placed within 48 hours of your event. We will not accept cancelations by email.
Q. What if it is rainy or windy?
A. We reserve the right to cancel
a reservation (at no penalty to you) if there are heavy rains or high winds. Safe operation of our units and customer safety
is our utmost concern. If weather is questionable, we will call you in the morning and give you the option to accept or decline
the unit. If you decide to accept the unit, no refunds will be issued. The weather in this area, as you know, is moody. It
may be raining in the morning, but clear and sunny the rest of the day. Our castle moonwalks are completely covered and our
obstacle courses are 80% covered. If it turns out that there is HEAVY rain and we elect to pick up the unit to keep water
from seeping up through the seams, a partial refund will be issued. It is important to thoroughly dry the bounce area
after a light rain with towels. A wet bounce area will be slippery and could be dangerous for children to bounce in.
It is against Moonwalks & Entertainable's LLC, policy to allow anyone to jump on a wet bounce area.
Q. Do we deliver to parks/parking lots/public areas? Insurance questions.
A. It depends on the area. Some require insurance and some don't. This is your responsibility
to find out prior to booking. It will cost us $125.00 to add certain parks/public places on for the day to our insurance
policy as an "additional insured." This fee will be added on to your rental agreement in addition to all equipment
rented. Typically, a 48 hour business day turnaround is required for all paperwork to be cleared with our insurance company.
Please have your park reservation number and fax number to the park ready for us in order for us to add it to our policy.
Once it has been added, we will not accept a cancelation, due to the fact that we have already paid the $125.00 for the day.
It is important that, when you are making arrangements with a park or public area for your event, it is your responsibility
to let them know you will be having a moonwalk. If you have a moonwalk delivered to a park/public area, and find out
later that it has to be taken down because the required insurance information wasn't given to the park, there will
be no refunds for the moonwalk rental and you will be responsible for the full rental amount.
Q. How much room do you need for a bouncer?
A. You will need to provide a level
area about 18x18 square feet with an overhead clearance of 18 feet for our castle bouncers. 21x21 square feet for our
7-In-One Combo Clubs. For our water slides, you will need an area of 40 feet long, 29 feet wide and 18 feet
high. For Laser Tag 44 X 36 on grass only. Please measure your yard to make sure it will fit and have a long water hose for
the water slide.
Please make sure that there are no overhanging/outreaching tree branches. This will
scrape or puncture the moonwalk as people are inside bouncing. Most branches can be tied back with rope for the day.
Q. What surfaces can the bouncers be set up on?
A. The best surface is
a level grassy area, free of rocks, ANIMAL WASTE, sticks, FIRE ANT PILES and tree roots. However, we can set up
on concrete, asphalt, parking lots, large indoor areas such as gymnasiums, cafeterias, rental halls, etc...Please specify
which surface the bouncer will be set up on, so we can provide appropriate anchors. The unit must be within 75 feet of
a dedicated circuit/outlet. Overloading a circuit can result in a power outage while the unit is in use. Please test
the outlet you will be using to make sure it works first and make sure there are no overloads. Sprinkler systems must be turned
off. We will NOT set up on sand. As the kids climb in and out, sand gets into the bouncer and becomes abrasive to
knees, elbows, etc...and will result unhappy kiddo's. We will not set up our water or dry slide on concrete. If
you have a dog that "goes" in the back yard, PLEASE make sure all "evidence" is gone completely, or we
will not be able to set up and you will be responsible for the full rental amount, due to the fact that we have lost
the rental for the day.
Q. How many people can safely bounce in a 15x15 unit
at the same time?
A. Children under 8=8, children 9 through 12=6, teens 13 and up=4, adults=3
Q. How far in advance should I make my reservation?
A. To ensure the best selection,
we recommend you reserve your equipment as early as possible when you begin planning your event. We reserve weeks and
months in advance and book up quickly. If you are planning a party in a park/public area, please make sure to secure your
reservation with the park, have the required insurance information needed for us ready (see park/public places/insurance question's
above) and make sure there is a proper power source within 75 feet. We do rent a generator for $75.00, if needed.
Q. How do I reserve a rental date?
A. Please call us at 832-216-8423 to
reserve your date. At the time of booking, we will give you a total amount for all equipment to be rented. We accept
cash, money orders and PayPal.
Q. Are moonwalks safe?
A. Absolutely!
If all the rules and instructions outlined in the rental contract are followed, and the unit is supervised at all times, they
are very safe. Please make sure a responsible adult is there to supervise at all times. No flips or horseplay allowed.
Q. What if I rent a dry slide and decide that I want to use it
wet?
A. THIS IS ABSOLUTELY UNSAFE and against MOONWALKS & ENTERTAINABLES, LLC's policy to use our dry slide
wet! You will need to book the WET SLIDE for this. There are additional parts required and a landing for the wet
slide that is needed and MUST be used. Someone can get hurt and go flying off, if the dry slide is used wet. In addition
to safety concerns, water will seep into the seams of the dry slide and mildew will form. You will be charged an additional
fee for cleaning.
Q. What do I need to provide for a water slide?
A.
You will need to supply a long water hose and water source. Please measure your yard to make sure it will fit to
the length of your water hose. You will need an area of 40 feet long, 29 feet wide and 18 feet high.
Q. What are the rental times?
A. We rent our units all day, or have
4 hour rentals. Let us know what time you will be having your party as soon as possible, so we can accommodate. For your convenience,
we will call you the day before your event to give you a smaller delivery window time once our route planning is done. Pick-up
times depend on haw many deliveries we have, how many parts of town, and the time it takes to get from A to B. We will give
a courtesy call to let you know when we are getting close. We MUST start breaking down the water slide before dark.
Q. When is payment due?
A. Payment is due when the moonwalk is delivered
prior to set-up. We accept cash, money orders or PayPal. Please give time for PayPal payments to clear prior to delivery.
We ONLY accept checks from businesses, schools or churches.
Q. May
I tip the delivery people/drivers?
A. Of course this is not required, but is entirely up to you.
Q. What is my responsibility as a renter of a bouncer?
A. You must assign
a responsible adult to supervise the children while the bouncer is in use at all times. This includes making sure there are
no shoes or jewelry worn, no gum, candy, food, drinks, silly string, toys, water toys, or sharp objects that could
come in contact with the unit. Make sure BAND-AID'S are secure and are completely unable to fall off into the moonwalk. Renters
are responsible for any damage to the unit caused by silly string, gum, sharp objects, or any excessive cleaning that
must be done from your rental period. Silly String and gum are extremely hard to remove because they adhere to the vinyl.
It is very costly to replace damaged vinyl. At the time of delivery, we will go over the safety procedures and guidelines
with the responsible adult. We will send out the rental contract/waiver to be signed and sent back to us in the provided stamped
envelope. Failure to sign the waiver will result in "no rental." Please mark out where sprinkler lines are prior
to set-up. We are not responsible for damage to sprinkler lines if they are not properly marked. We use 8 to 12, 18-24
inch stakes for each unit. 4 per tarp and 4 to 6 per moonwalk. Please make sure that no water comes in contact with the dry
slide, as it is extremely unsafe! We highly recommend that the responsible adult play "catcher" for smaller
children going down slides.
Q. What is my responsibility as a renter of an AIR DANCER?
A. 1. Be sure to
check with your city or property management to make sure you have permission. This is your respinsibility to obtain a
permit if needed. If we drop off and set up the unit and you are asked to take it down, we do not offer refunds as we have
lost that rental for the day. 2. AIR DANCER must be placed on
a flat surface and have a clearance of 20 feet all the way around with no power lines, trees or obstructions that they
can "dance" into.
3. AIR DANCER must be brought inside during
non-business hours. Our lightweight blowers have wheels and are easy to pull in.
4. Be sure to check on AIR DANCER periodically and do not allow people to go up and touch them. (They tend to draw
a crowd)