Q. Do you deliver and set up the units?
A. Yes. We will deliver
and set up your bouncer and will come back to take it down after the party is over. Set up normally takes about 30-45 minutes,
and take down is about 45. We will go over the safety guidelines with you at set up. Set up and take down times do not
count towards your rental time. If you are renting our water slide, please keep in mind when planning your party time, that
we MUST start breaking down the water slide before dark. The renter or responsible adult must be present at
the time of the delivery.
Q. Is there a delivery charge?
A. The
free delivery service is included in your rental fee if you are located in Sugar Land, Missouri City, Fresno, Stafford,
Richmond (ending at Waterside Estates) Rosenburg, Pecan Grove, Arcola, Booth, Thompsons and Meadows Place.
Q. What is your cancellation policy? (not due to weather)
A.
You MUST cancel at least 48 hours, BY PHONE (832-216-8423) prior to your scheduled delivery time and obtain a cancellation
number specific to your reservation. In the event the renter fails to adhere to this policy, they will be charged the
full rental fee, due to the fact that we have lost that rental for the day. If we have arrived to deliver your unit and
you are not there, or you do not have all the details cleared with your park, dealership, liability insurance, etc...you are
reponsible for the full amount. You MUST have all details cleared for you event prior to delivery. Cancellations are NOT
accepted for orders placed within 48 hours of your event. We will not accept cancellations by email.
Q. What if it is rainy or windy?
A. We reserve the right to cancel
a reservation (at no penalty to you) if there are heavy rains or high winds. Safe operation of our units and customer safety
is our utmost concern. If weather is questionable, we will call you in the morning and give you the option to accept or decline
the unit. If you decide to accept the unit, no refunds will be issued. The weather in this area, as you know, is moody. It
may be raining in the morning, but clear and sunny the rest of the day. Our moonwalks are completely covered and our obstacle
courses are 80% covered. If it turns out that there is HEAVY rain and we elect to pick up the unit to keep water from seeping
up through the seams, a partial refund will be issued. It is important to thoroughly dry the bounce area after a light
rain with towels. DO NOT DEFLATE THE UNIT. The air blowing within the unit actually dries the water through the seams. A wet
bounce area will be slippery and could be dangerous for children to bounce in. It is against Moonwalks & Entertainable's
LLC, policy to allow anyone to jump on a wet bounce area.
Q. Do we deliver to parks/parking lots/public areas? Insurance questions.
A. It depends on the area. Some require insurance and some don't. This is your responsibility
to find out prior to booking. It will cost us $125.00 to add certain parks/public places on for the day to our insurance
policy as an "additional insured." This fee will be added on to your rental agreement in addition to all equipment
rented. Typically, a 48 hour business day turnaround is required for all paperwork to be cleared with our insurance company.
Please have your park reservation number and fax number to the park ready for us in order for us to add it to our policy.
Once it has been added, we will not accept a cancellation, due to the fact that we have already paid the $125.00 for the day.
It is important that, when you are making arrangements with a park or public area for your event, it is your responsibility
to let them know you will be having a moonwalk. If you have a moonwalk delivered to a park/public area, and find out
later that it has to be taken down because the required insurance information wasn't given to the park, there will
be no refunds for the moonwalk rental and you will be responsible for the full rental amount. You need permission from
a park to use their power and water. Waterslides need a water source, you need to clear this with the park. We have generators
for rent for $75.00 for parks that do not have power. IF YOU DECIDE TO USE YOUR OWN GENERATOR, you assume all responsibility
for the safety, reliability and gas. If you do not trust your generator, or even think that it may be questionable, do NOT
use it. If you think that there is gas in there that is over 3 weeks old, have it serviced, have the lines drained/unclogged and
have an oil change prior to use with a moonwalk. WE DO NOT OFFER REFUNDS OR EVEN A PARTIAL REFUND IF YOUR GENERATOR IS NOT
WORKING PROPERLY, NOT RUNNING ON FULL SPEED, NOT POWERFUL ENOUGH, OR ANYTHING OF THAT NATURE. We have reserved your booking/delivery
time and will not be able to secure a generator rental for you in this case due to our delivery route having already been
planned for the day. If your generator does not work properly, we will not offer a refund, even if you are unable
to use the moonwalk, due to loss of that rental for the day. We recommend renting our generator to prevent this.
Make sure it has a long run time, has been inspected and started prior to set up. You assume all responsibility
for safety by use of your own generator.
Q.
How much room do you need for a bouncer?
A. You will need to provide a level area about 18x18 square feet
with an overhead clearance of 18 feet for our castle bouncers. 21x21 square feet for our 7-In-One Combo Clubs. For our water
slides, you will need an area of 40 feet long, 29 feet wide and 18 feet high. For Laser Tag 44 X 36 on grass
only. Please measure your yard to make sure it will fit and have a long water hose for the water slide.
Please
make sure that there are no overhanging/outreaching tree branches. This will scrape or puncture the moonwalk as people
are inside bouncing. Most branches can be tied back with rope for the day.
Q.
What surfaces can the bouncers be set up on?
A. The best surface is a level grassy area, free of rocks, ANIMAL
WASTE, sticks, FIRE ANT PILES and tree roots. However, we can set up on concrete, asphalt, parking lots, large indoor
areas such as gymnasiums, cafeterias, rental halls, etc...Please specify which surface the bouncer will be set up on, so we
can provide appropriate anchors. The unit must be within 75 feet of a dedicated circuit/outlet. Overloading a circuit
can result in a power outage while the unit is in use. Please test the outlet you will be using to make sure it works first
and make sure there are no overloads. Sprinkler systems must be turned off. We will NOT set up on sand. As the kids climb
in and out, sand gets into the bouncer and becomes abrasive to knees, elbows, etc...and will result unhappy kiddo's. We
will not set up our water or dry slide on concrete. If you have a dog that "goes" in the back yard, PLEASE make
sure all "evidence" is gone completely, or we will not be able to set up and you will be responsible for the
full rental amount, due to the fact that we have lost the rental for the day.
Q.
How many people can safely bounce in a 15x15 unit at the same time?
A. Children under 8=8,
children 9 through 12=6, teens 13 and up=4, adults=3
Q. How far in advance
should I make my reservation?
A. To ensure the best selection, we recommend you reserve your equipment as
early as possible when you begin planning your event. We reserve weeks and months in advance and book up quickly. If you are
planning a party in a park/public area, please make sure to secure your reservation with the park, have the required insurance
information needed for us ready (see park/public places/insurance question's above) and make sure there is a proper power
source within 75 feet. We do rent a generator for $75.00, if needed.
Q.
How do I reserve a rental date?
A. Please call us at 832-216-8423 to reserve your date. At the time of booking,
we will give you a total amount for all equipment to be rented. We accept cash, money orders and PayPal.
Q. Are moonwalks safe?
A. Absolutely! If all the rules and instructions outlined
in the rental contract are followed, and the unit is supervised at all times, they are very safe. Please make sure a responsible
adult is there to supervise at all times. No flips or horseplay allowed.
Q. What if
I rent a dry slide and decide that I want to use it wet?
A. THIS IS ABSOLUTELY UNSAFE and against MOONWALKS
& ENTERTAINABLES, LLC's policy to use our dry slide wet! You will need to book the WET SLIDE for this. There are
additional parts required and a landing for the wet slide that is needed and MUST be used. Someone can get hurt
and go flying off, if the dry slide is used wet. In addition to safety concerns, water will seep into the seams of the dry
slide and mildew will form. You will be charged an additional fee for cleaning.
Q.
What do I need to provide for a water slide?
A. You will need to supply a long water hose and water
source. Please measure your yard to make sure it will fit to the length of your water hose. You will need an
area of 40 feet long, 29 feet wide and 18 feet high for our water slide. YOU ARE NOT ALLOWED TO PUT ANYTHING
ON OUR SLIDES OTHER THAN WATER. THIS DAMAGES THE UNIT AND IT VERY COSTLY TO HAVE SHIPPED OUT, REPAIRED AND
CLEANED. If we arrive and find any kind of soap, oil, mud, etc...has been used, it is YOUR responsibility as a renter to pay
for all shipping costs to repair and have the unit cleaned. Soap, oil, etc...gets into the seams, seeps into the
inflated part, blocks the airflow and is impossible to get out unless the unit is shipped back to the manufacturer to have
re-seamed and they will need to crawl inside the inflated part to remove, repair and clean the unit.
Q. What are the rental times?
A. We rent our units all day, or have
4 hour rentals. Let us know what time you will be having your party as soon as possible, so we can accommodate. For your convenience,
we will call you the day before your event to give you a smaller delivery window time once our route planning is done. Pick-up
times depend on haw many deliveries we have, how many parts of town, and the time it takes to get from A to B. We will give
a courtesy call to let you know when we are getting close. We MUST start breaking down the water slide before dark.
Q. When is payment due?
A. Payment is due when the moonwalk is delivered
prior to set-up. We accept cash, money orders or PayPal. Please give time for PayPal payments to clear prior to delivery.
We ONLY accept checks from businesses, schools or churches.
Q. May
I tip the delivery people/drivers?
A. Of course this is not required, but is entirely up to you.
Q. What is my responsibility as a renter of a bouncer?
A. You must assign
a responsible adult to supervise the children while the bouncer is in use at all times. This includes inspecting pockets for
small items to be removed, making sure there are NO shoes or jewelry worn, anything on clothing that can
scrape the unit or slide, NO gum, candy, food, drinks, wrappers, balloons, toys, NO SILLY STRING ANYWHERE NEAR THE UNIT, water
toys, goodie bags, NO CONFETTI OR CONFETTI EGGS, cups, or sharp objects that could come in contact with the unit. Do not let
the children play in sand, then go into the unit. You will have scraped knees and many unhappy jumpers. Sand gets into the
seams that naturally blow out air and clogs the seams and this prevents air flow. This applies to anything sticky as
well. Soda, juice boxes, gum, candy, glitter, etc...all have a substance that clogs air flow. Make sure NOTHING IS IN
THE CHILDREN'S MOUTHS OR POCKETS. THE UNIT NEEDS TO BE EXACTLY THE WAY WE LEFT IT. CLEAN, NOTHING INSIDE, AND PLEASE DO NOT
DEFLATE IT OR UNPLUG IT BEFORE WE ARRIVE TO PICK IT UP. When we come to pick up the unit, we need to get inside to inspect
and sweep for grass. There should be nothing else but grass inside. Gum, candy, anything like that, ADHERES to the vinyl
and is close to impossible to get out and will damage the vinyl due to scrubbing. It is very costly to be shipped for repair,
have cleaned, patched, scuff marks from shoes removed, etc... and it is your responsibility for all costs due
to damage. NO PETS ALLOWED INSIDE OR NEAR THE UNIT. It's sad that we even have to put this in here, but please keep your
pets indoors away from the moonwalk. Pets damage the unit, no matter how cute they are, they have sharp claws and leave "evidence"
and this "evidence" TOTALS moonwalks and the smell does NOT come out of vinyl. Make sure BAND-AID'S are
secure and are completely unable to fall off into the moonwalk. Please, before pick-up, inspect the ball pit for small objects.
Children can find small things that can go undetected and put them into their mouths. If candy, gum, food, wrappers, band-aids,
anything from a childs pocket falls out into the ball pit during your rental, it can be found by a small child, so please
make sure all pockets are empty. Renters are responsible for any damage to the unit caused by silly string, gum, sharp
objects, or any excessive cleaning that must be done from your rental period. IF ANYTHING IS DAMAGED ON ANY OF OUR UNITS,
YOU ARE RESPONSIBLE FOR THE COST OF ANY REPAIRS, SHIPPING TO BE REPAIRED, AND LABOR. DO NOT ALLOW THE CHILDREN TO HANG OR
CLIMB ON THE OUTSIDE OF THE UNITS! You are responsibile for repair costs due to ripping of the netting, breaking of hoses
in our slides, markings of any kind, and any repair due to a sharp oblect coming in contact with the unit. DO NOT allow
the children to go near the blower, cords, hoses or any items we use to secure/anchor the moonwalk. At the time of delivery,
we will go over the safety procedures, rental agreement and guidelines with the responsible adult. Failure to sign the
waiver will result in "no rental" and you are still responsible for full payment as we have lost that rental for
the day. Please mark out where sprinkler lines are prior to set-up. We are not responsible for damage to sprinkler lines if
they are not properly marked. We use 6 to 12, 18-24 inch stakes for each unit and 4 per tarp. Please make sure that no
water comes in contact with the dry slide, as it is extremely unsafe! We highly recommend that the responsible adult
play "catcher" for smaller children going down slides. If we arrive and find ANY KIND OF SOAP, MUD, OIL, etc...has
been used on any of our units, it is YOUR responsibility as a renter to pay for all shipping costs to repair and have the
unit cleaned. Soap, oil, etc...gets into the seams, seeps into the inflated part, blocks the airflow and is impossible
to get out unless the unit is shipped back to the manufacturer to have re-seamed and they will need to crawl inside the inflated
part to remove, repair and clean the unit. Please treat our units with extreme care. Please do not unplug or deflate the unit after
we have set it up. Upon re-inflating, the anchors could come loose and the unit may not be secure.
Q. What
is my responsibility as a renter of an AIR DANCER?
A. 1. Be sure to check with your city or property management to
make sure you have permission. This is your respinsibility to obtain a permit if needed. If we drop off and set up the unit
and you are asked to take it down, we do not offer refunds as we have lost that rental for the day. 2. AIR DANCER must be placed on a flat surface and have a clearance of 20 feet all the
way around with no power lines, trees or obstructions that they can "dance" into.
3. AIR DANCER must be brought inside during non-business hours. Our lightweight blowers have wheels and are easy
to pull in.
4. Be sure to check on AIR DANCER periodically and do not allow people
to go up and touch them. (They tend to draw a crowd)